Frequently asked questions

Yes. Our website is always cheaper than Airbnb, Booking.com and any other booking site, because we don’t pay a booking-site commission here and pass that saving on to you.

By credit card only (VISA, Mastercard, JCB, American Express). The full amount is charged when you book, so there is nothing to pay on arrival. Payments are processed by Stripe; we never store your card number.

Full refund if you cancel within 48 hours of booking and at least 14 days before check-in; 50% refund up to 7 days before check-in; no refund after that. Refunds go back to the card you paid with.

Since 1 April 2026, Hokkaido and Sapporo charge an accommodation tax. It is already included in your booking price, so there’s nothing extra to pay on arrival. Per person, per night, based on the room rate (excluding meals and consumption tax):

• Under ¥20,000: ¥300 in total (Hokkaido ¥100 + Sapporo ¥200)
• ¥20,000 to under ¥50,000: ¥400 in total (Hokkaido ¥200 + Sapporo ¥200)
• ¥50,000 or more: ¥1,000 in total (Hokkaido ¥500 + Sapporo ¥500)

Yes. You can book one apartment at a time directly online. For several apartments or groups of 20+, email us your numbers and dates and we’ll suggest a combination.

One night.

Check-in is from 15:00 and check-out is by 11:00. There’s no front desk — a smart lock lets you come and go as you like. We’re unable to store luggage before check-in or after check-out.

There are no keys to collect. Three days before arrival, we’ll email you the address, your smart-lock code and entry instructions. Even if you arrive late at night, you can go straight in.

You can leave it in the apartment. Sapporo has detailed sorting rules, so we just ask you to separate it following the guide in the room (in English and Japanese).

All apartments are non-smoking, and we’re unable to accept pets.

Yes. We reply to emails in English and Japanese (weekdays 9:00–17:00 JST).

Our apartments sleep 3 to 16 guests each. Two apartments in the same building sleep 18 (AMS Tower Nakajima) or 22 (K&Y), and all apartments together sleep up to 43.

It depends on the apartment:

• AMS Tower Nakajima 1304 / 503: two bedrooms plus a bed in the living room
• K&Y 105: bunk beds in three bedrooms
• K&Y 203: two bunk beds and a double bed
• Glanz Sara 203: two beds, plus a futon set in the closet for a third guest

Every apartment has a kitchen with cookware and tableware, Wi-Fi and a washing machine. We also provide a hair dryer, toothbrushes, shampoo, conditioner, body wash and hand soap.

K&Y has free parking for 4 cars, reserved for our guests. AMS Tower Nakajima and Glanz Sara have no parking, but there are many paid car parks nearby.

AMS Tower Nakajima and Glanz Sara are an 8-minute walk from Susukino. From K&Y, take the Tozai subway line to Odori Station, then walk about 5 minutes.

The JR Rapid Airport train takes about 40 minutes to Sapporo Station. For AMS Tower Nakajima, the direct bus from the airport to Nakajima Park gets you there with no transfers (1 minute’s walk from the stop).