Privacy policy

asatte Inc. (“we”) operates ASATTE HOTEL (the “Service”). This policy explains how we handle your personal information. If there is any difference between this English version and the Japanese version, the Japanese version prevails.

1. Information we collect

When you book: name, email address, phone number, address, number of guests and dates of stay
For the guest register: the name, address and occupation of every guest, and for foreign nationals without an address in Japan, nationality and passport number (required by Japan’s Private Lodging Business Act)
When you contact us: name, email address and the content of your enquiry
When you use our website: access time, pages viewed, browser type and similar data (using cookies)

Your credit card details are collected directly by our payment processor, Stripe, Inc. We do not store them.

2. How we use it

To accept, confirm, change and cancel bookings
To contact you about your stay, including check-in instructions
To keep the guest register required by law
To answer your enquiries
To improve our website and services

3. Sharing and service providers

We do not share your personal information with third parties without your consent, except where required by law. To provide the Service, we use the following providers, some of which are located outside Japan:

Booking management: Beds24
Payment processing: Stripe, Inc.

4. Analytics

We may use Google Analytics to understand how our website is used. Google Analytics uses cookies to collect information that does not identify you personally. You can disable cookies in your browser settings.

5. Security

We take appropriate measures to protect your personal information against loss, leakage and damage.

6. Access, correction and deletion

You may ask us to disclose, correct, stop using or delete your personal information. After confirming your identity, we will respond in accordance with applicable law. Please contact us using the details below.

7. Contact

asatte Inc.
Ido Sapporo Higashi Bldg. 4F, 3-28-32 Kita 7-jo Higashi, Higashi-ku, Sapporo, Hokkaido, Japan
Email: asatte.20230316@gmail.com (weekdays 9:00–17:00 Japan time)

8. Changes

We may update this policy from time to time. Changes take effect when they are posted on this page.

Effective date: [to be set]